/* ALROTEC Sovereign Helpdesk widget — same tokens as the estate, no new palette.
   navy #0a2f72 · blue #1559ba / #2676e3 · gold #f8c541 · amber warn for the unstaffed state. */

.hg-desk-dock{position:fixed;right:1rem;bottom:1rem;z-index:60;display:flex;flex-direction:column;
  align-items:flex-end;gap:.6rem;font-family:inherit}
.hg-desk-chip{display:inline-flex;align-items:center;gap:.5rem;border:1px solid var(--hg-line,#d7dee9);
  border-radius:999px;padding:.55rem .9rem;background:#fff;box-shadow:0 6px 22px rgba(10,47,114,.16);
  cursor:pointer;font:inherit;font-size:.85rem;font-weight:650;color:var(--hg-navy,#0a2f72);max-width:min(92vw,24rem)}
.hg-desk-chip:hover{border-color:var(--hg-blue,#1559ba)}
.hg-desk-chip:focus-visible{outline:2px solid var(--hg-blue,#1559ba);outline-offset:3px}
.hg-desk-dot{width:.62rem;height:.62rem;border-radius:50%;flex:0 0 auto;background:#9aa7ba}
.hg-desk-dot.on{background:#17a34a;box-shadow:0 0 0 0 rgba(23,163,74,.55);animation:hg-desk-pulse 1.9s infinite}
.hg-desk-dot.off{background:var(--hg-warn,#c47f10)}
.hg-desk-dot.cold{background:#6b7a90}
@keyframes hg-desk-pulse{0%{box-shadow:0 0 0 0 rgba(23,163,74,.5)}70%{box-shadow:0 0 0 .7rem rgba(23,163,74,0)}100%{box-shadow:0 0 0 0 rgba(23,163,74,0)}}

.hg-desk-panel{width:min(92vw,25rem);max-height:min(78vh,38rem);overflow:auto;background:#fff;
  border:1px solid var(--hg-line,#d7dee9);border-radius:.9rem;box-shadow:0 18px 50px rgba(10,47,114,.24);
  padding:.95rem 1rem 1.1rem}
.hg-desk-head{display:grid;grid-template-columns:1fr auto;gap:.2rem .5rem;align-items:start;
  border-bottom:1px solid var(--hg-line,#d7dee9);padding-bottom:.6rem;margin-bottom:.7rem}
.hg-desk-title{margin:0;font-size:1.02rem;color:var(--hg-navy,#0a2f72)}
.hg-desk-status{margin:.15rem 0 0;font-size:.78rem;color:var(--hg-mute,#5b6b82);grid-column:1/2}
.hg-desk-close{border:0;background:none;font-size:1.35rem;line-height:1;cursor:pointer;color:var(--hg-mute,#5b6b82)}
.hg-desk-close:focus-visible{outline:2px solid var(--hg-blue,#1559ba);outline-offset:2px;border-radius:4px}
.hg-desk-note{font-size:.78rem;color:var(--hg-mute,#5b6b82);margin:.45rem 0 0;line-height:1.45}
.hg-desk-sub{font-size:.76rem;font-weight:700;letter-spacing:.02em;text-transform:uppercase;color:var(--hg-navy,#0a2f72);margin:.8rem 0 .2rem}

.hg-desk-staffed{border:1px solid rgba(23,163,74,.35);background:#f2fbf5;border-radius:.7rem;padding:.75rem .8rem;margin-bottom:.7rem}
.hg-desk-connect{display:inline-block;text-decoration:none;background:#17a34a;color:#fff;border:0}
.hg-desk-connect:hover{background:#12883d}
.hg-desk-ticket{border:1px solid rgba(196,127,16,.35);background:#fffaf0;border-radius:.7rem;padding:.75rem .8rem;margin-bottom:.7rem}
.hg-desk-reffile{font-size:.72rem;color:var(--hg-mute,#5b6b82);margin:.5rem 0 0;line-height:1.45}

.hg-desk-grid{display:grid;gap:.5rem;grid-template-columns:1fr}
.hg-desk-field{display:block;margin:.5rem 0}
.hg-desk-label{display:block;font-size:.75rem;font-weight:700;color:var(--hg-navy,#0a2f72);margin-bottom:.25rem}
.hg-desk-panel input,.hg-desk-panel textarea,.hg-desk-panel select{width:100%;font:inherit;font-size:.86rem;
  padding:.5rem .6rem;border:1.5px solid var(--hg-line,#d7dee9);border-radius:.5rem;background:#fff;color:#22314b}
.hg-desk-panel input:focus-visible,.hg-desk-panel textarea:focus-visible,.hg-desk-panel select:focus-visible{
  outline:none;border-color:var(--hg-blue,#1559ba);box-shadow:0 0 0 3px rgba(38,118,227,.16)}
.hg-desk-bad{border-color:var(--hg-warn,#c47f10)!important;background:#fffaf0}
.hg-desk-consent{display:flex;gap:.5rem;align-items:flex-start;font-size:.76rem;color:#22314b;margin:.6rem 0}
.hg-desk-consent input{width:auto;margin-top:.15rem}
.hg-desk-consent.hg-desk-bad{border:1.5px solid var(--hg-warn,#c47f10);border-radius:.5rem;padding:.4rem .5rem}

.hg-desk-room{margin-top:.9rem;border-top:1px solid var(--hg-line,#d7dee9);padding-top:.7rem}
.hg-desk-room-head{display:flex;justify-content:space-between;align-items:baseline;gap:.5rem}
.hg-desk-room-title{margin:0;font-size:.9rem;color:var(--hg-navy,#0a2f72)}
.hg-desk-room-count{font-size:.72rem;color:var(--hg-mute,#5b6b82)}
.hg-desk-thread{list-style:none;margin:.5rem 0;padding:.2rem;max-height:15rem;overflow:auto;
  background:#f7f9fc;border:1px solid var(--hg-line,#d7dee9);border-radius:.6rem}
.hg-desk-thread-tall{max-height:22rem}
.hg-desk-msg{padding:.4rem .55rem;border-radius:.5rem;margin-bottom:.35rem;background:#fff;border:1px solid var(--hg-line,#d7dee9)}
.hg-desk-msg.desk{background:#eef5ff;border-color:rgba(21,89,186,.35)}
.hg-desk-msg.mine{background:#f2fbf5;border-color:rgba(23,163,74,.3)}
.hg-desk-who{display:block;font-size:.68rem;letter-spacing:.04em;text-transform:uppercase;color:var(--hg-blue,#1559ba)}
.hg-desk-body{margin:.15rem 0 0;font-size:.84rem;color:#22314b;overflow-wrap:anywhere}
.hg-desk-empty{font-size:.8rem;color:var(--hg-mute,#5b6b82);padding:.5rem}
.hg-desk-meta{font-size:.7rem;color:var(--hg-mute,#5b6b82);margin:.3rem 0 0}

.hg-desk-composer{display:flex;gap:.4rem;margin-top:.5rem}
.hg-desk-composer input{flex:1 1 auto}
.hg-desk-qq{margin-top:.5rem;border:1.5px dashed var(--hg-warn,#c47f10);background:#fffaf0;border-radius:.6rem;padding:.5rem .6rem}
.hg-desk-qq-title{display:block;font-size:.75rem;color:#6f4304;margin-bottom:.25rem}
.hg-desk-qq-row{font-size:.78rem;color:#6f4304;overflow-wrap:anywhere}

.hg-desk-toasts{position:fixed;left:50%;transform:translateX(-50%);bottom:1.1rem;z-index:80;
  display:flex;flex-direction:column;gap:.4rem;align-items:center;pointer-events:none}
.hg-desk-toast{background:var(--hg-navy,#0a2f72);color:#fff;font-size:.82rem;padding:.55rem .85rem;
  border-radius:.55rem;box-shadow:0 8px 24px rgba(10,47,114,.3);max-width:min(90vw,26rem);
  opacity:0;transform:translateY(.6rem);transition:opacity .22s,transform .22s}
.hg-desk-toast.ok{background:#12883d}
.hg-desk-toast.warn{background:var(--hg-warn,#c47f10)}
.hg-desk-toast.out{opacity:0;transform:translateY(.6rem)}
.hg-desk-toast:not(.out){opacity:1;transform:none}

/* desk console */
.hg-desk-keyrow{display:flex;gap:.5rem;margin-bottom:.9rem}
.hg-desk-keyrow input{flex:1 1 auto;font:inherit;font-size:.9rem;padding:.5rem .6rem;
  border:1.5px solid var(--hg-line,#d7dee9);border-radius:.5rem}
.hg-desk-bar{display:flex;flex-wrap:wrap;gap:.6rem;align-items:center;margin-bottom:.8rem;
  border:1px solid var(--hg-line,#d7dee9);border-radius:.7rem;padding:.6rem .7rem;background:#f7f9fc}
.hg-desk-flag-note{font-size:.78rem;color:var(--hg-mute,#5b6b82)}
.hg-desk-sub-h{margin:1.1rem 0 .3rem;font-size:.92rem;color:var(--hg-navy,#0a2f72)}
.hg-desk-tabs{display:flex;gap:.4rem;flex-wrap:wrap;margin-bottom:.6rem}
.hg-desk-tab{font:inherit;font-size:.78rem;padding:.4rem .7rem;border-radius:999px;cursor:pointer;
  border:1.5px solid var(--hg-line,#d7dee9);background:#fff;color:var(--hg-navy,#0a2f72)}
.hg-desk-tab.on{background:var(--hg-navy,#0a2f72);color:#fff;border-color:var(--hg-navy,#0a2f72)}
.hg-desk-ticket-card{border:1px solid var(--hg-line,#d7dee9);border-radius:.6rem;padding:.6rem .7rem;margin-bottom:.5rem;background:#fff}
.hg-desk-ref{display:block;font-size:.76rem;color:var(--hg-blue,#1559ba);letter-spacing:.03em}

@media (max-width:560px){
  .hg-desk-dock{right:.5rem;left:.5rem;bottom:.5rem;align-items:stretch}
  .hg-desk-chip{justify-content:center;max-width:none}
  .hg-desk-panel{width:auto}
}
@media print{.hg-desk-dock,.hg-desk-toasts{display:none}}